FAQs

Got a question? We have an answer!

Basic Questions

What is YAHERO?

YAHERO is the only MMORPG (massively multiplayer online role playing game) that is an allegory of the Bible, supporting the Christian worldview. The YAHERO world has been created for tween boys and girls (ages 8-11) where they can become engaged with different concepts of the Bible. Through games, activities, events and social networking, children will interact with the world of YAHERO in a way that is fun and exciting for each player.

Is YAHERO free?

Yes, everyone is welcome to come on YAHERO and play for free!

When will new materials be released?

Every month, YAHERO will offer a new quest for players to experience. Each quest will be independent of the others, so those who enter the world at later times will be able to enjoy them as single-player experiences. During quests, players will discover and solve mysteries, play games and complete missions.

Why is YAHERO an allegorical and fantastical world?

Dating back to the Bible, allegories have been used to teach the people of the world about the truths of God. Judges 9 talks about an allegory in the forest where the trees are seeking a leader. Out of the many noble candidates, they finally settle on the lowly thorn bush; a prickly shrub used to represent the poor choice people made when they crowned Abimelech as their king.

So aside from allegories being used within the Bible itself, why are we choosing to have an allegorical world? Because more than any other narrative genre, thousands of years of experience demonstrates that children and adults alike love, and will return again and again to, an imaginative, fantastical tale filled with stirring drama, deep mystery and electrifying thrills.

Safety

Is YAHERO safe?

Simply put – YES! We are utterly committed to the safety of each child who enters the YaHero online world. Every available precaution has been taken to ensure inappropriate language will be kept off the site and contact with anyone not approved by a parent or guardian will be blocked. In addition to technical safeguards, human monitors check for inappropriate comments or efforts to detour around or elude our rigorous screening processes.

How do I report misuse of the chat system?

To report an abusive player, simple left-click on his/her avatar and choose ‘Report Abuse’ from the menu that pops up. Simply follow the instructions provided to report that player. To report someone is completely safe, and that person will never know who reported him or her.

Will YAHERO ever ask for my personal information?

YAHERO will never ask for any personal information from the users during the game. You should never provide your personal information to anyone in the game world. If a player is asking you for your personal information, please report them using the ‘Report Abuse’ tool, mentioned in the previous question.

If someone knows my password, what should I do?

If you believe that someone has gotten a hold of your password, go to the ‘Player Account’ section of the website and change your password to someone that only you know immediately.

How long does it take for email responses?

We respond to emails as promptly as possible, and will get back to you as soon as we can. Emails only get responded to Monday to Friday.

Subscriptions

What donation methods does YAHERO accept?

You can use Visa, MasterCard and American Express at this time.

Technical

What happens if I can’t log in to YAHERO?

Well, firstly check and make sure you have entered the correct username and password. If that doesn’t solve the problem, feel free to send us a message through the “Contact Us” page, and we’ll be sure to promptly get back to you! Please include information in your message pertaining to the problem you’re having: what operating system your computer is running, which browser you’re using, and your computer configuration, etc.

What operating systems does YAHERO support?

YAHERO can be played on any operating system that can handle rich Flash content. This includes Linux, Max OSX, Windows XP, Windows Vista and Windows 8.

What browsers does YAHERO support?

YAHERO supports all the major browsers, but our recommendation is to use Internet Explorer, Mozilla Firefox or Safari.

How do I clear my browser cache memory?

For Internet Explorer 7 users, follow these steps:

  • Go to “Tools”
  • Click “Delete Browsing History”
  • Make sure that “Temporary Internet Files” and “Cookies” are selected as well
  • Click “Delete” to clear the cache

For Mozilla Firefox 3.5.5 users, follow these steps:

  • Go to “Tools”
  • Click “Clear Recent History”
  • In the “Clear Internet History” window, select “Cookies” and “Cache”
  • Then select a date range of what you would like cleared
  • Click “Clear Now” – wait a few seconds and the cache will be cleared
  • Note: If you cannot see the list of items in the “Clear Recent History” window, then click the arrows to the left of “Details”

For Google Chrome users, follow these steps:

  • Click the “Spanner” icon at the top right of the browser window
  • Select “Clear Browser History”
  • Make sure the options “Empty the Cache” and “Delete Cookies” are selected
  • Choose a time range from the drop down menu at the bottom of the window
  • Click “Clear Browsing Data” to clear the cache

For Opera 10.10 users, follow these steps:

  • Click “Tools”
  • Select “Delete Private Data”
  • CLick the arrow near the “Detailed Options”
  • Make sure “Delete all Cookies” and “Delete Entire Cache” are selected
  • Click “Delete” to clear the cache

For Safari 4.0.3, follow these steps:

  • Click “Safari”
  • Select “Empty Cache”
  • Click “Empty” to clear the cache

Can YAHERO give my computer a virus?

No – it is not possible for you to get a virus from playing on YAHERO.